Refund policy

Refund & Exchange Policy

Last updated: 6 October 2026

We want you to love your ONEPERCENT APPARELS order. This policy explains when you can exchange an item or get a refund.

Size exchanges

  • Size exchanges are available on all our ready designs.
  • Request your exchange within 7 working days of delivery.
  • The item must be unworn and unwashed, with its original tags and packaging.
  • Exchanges depend on the size you want being in stock. If it isn't, we'll contact you to discuss other options.
  • Personalised or customised T-shirts can't be exchanged for size, because they're made specially for you.

Damaged, defective or quality issues

  • If your order arrives damaged, defective or with a quality issue, we'll offer you an exchange or a refund.
  • Contact us within 7 working days of delivery.
  • Share your order number and clear photos of the problem so we can sort it out quickly.
  • This applies to both ready designs and personalised T-shirts.

What we can't accept

  • Requests made more than 7 working days after delivery.
  • Items that have been worn, washed, altered or damaged after delivery.
  • Size exchanges on personalised or customised T-shirts.

How refunds are paid

  • Prepaid orders: refunded to your original payment method.
  • COD orders: refunded to your bank account or UPI ID, which we'll ask you for.
  • We process approved refunds after we receive and check the item. Your bank may take a few extra days to show the amount.

How to request an exchange or refund

  1. WhatsApp us on +91 81291 68396 within 7 working days of delivery.
  2. Share your order number, the reason for your request and, for damage or quality issues, photos of the problem.
  3. We'll confirm the next steps and how to send the item back.

Contact
WhatsApp: +91 81291 68396
Email: onepercentapparelsoffical@gmail.com